Here at Converge, we think a lot about SOLIDWORKS Subscription Services. Love it or hate it, this Subscription Service model allows users to access future full-versions and Service Packs, as well as the ability to request support on a given issue with the SOLIDWORKS software. However, beyond those two key points, what are you getting for your annual Subscription Service renewal?
This should go without saying, but here at Converge, we want you to get full value, or even more value than anticipated out of our products and solutions. But quite often, SOLIDWORKS users are conditioned to think of Subscription Service as a yearly spend that just goes into the ether with no value attached to it. How often in the past have you only been contacted by your VAR when it comes time to renew those Subs? We take a more proactive approach to SOLIDWORKS Subscription Service to ensure that you get value out of that yearly investment.
First off, above and beyond the standard support requirements of a SOLIDWORKS Value Added Reseller (VAR), we offer our clients two-hours of on-the-house SOLIDWORKS consultation for each license of SOLIDWORKS CAD in the portfolio. Those two hours can be used to discuss specific workflow issues your team is facing, best practices for designing unique parts, or just introducing newer users to the SOLIDWORKS interface and suite of tools. This on-the-house block of two-hours also gives us the ability to gain greater insight into your CAD infrastructure to identify potential areas of improvement and optimization.
We like to focus on the aspects included in the standard Subscription Service package that often get overlooked. We're here to help you take advantage of other Subscription Service benefits like access to great learning materials and opportunities at MY.SOLIDWORKS.COM, the ability to post software enhancement requests if you have an idea about how to make SOLIDWORKS better, and access to the comprehensive knowledge base that consists of all previous tickets submitted to SOLIDWORKS and the solutions to those tickets.
And finally, we find tremendous value in the SOLIDWORKS Certification exams, such as the CSWA, CSWP, and CSWE. While on Subscription Service, users can take up to six SOLIDWORKS Certifications each year for free to help sharpen their CAD skills.
SOLIDWORKS Subscription Service is really an investment that goes beyond just staying current with the software. With a CAD tool so complex and powerful, it is inevitable that some sort of support will be needed at some point. Subscription Service ensures that your organization can receive the support they need when they need it, but we also believe in preemptively addressing issues, so we provide the two hours of complimentary SOLIDWORKS consultation for just that purpose. We are passionate about conveying this message, so please don't hesitate to reach out to us with any questions about your SOLIDWORKS Subscription Service, or how we can get you better value out of that investment.